FREQUENTLY ASKED QUESTIONS
• WHAT TYPE OF FOOTWEAR CAN I FIND IN A BATA STORE?
Bata is a family store. Thus, you would be able to find all types of footwear for men, women, kids, school and sports. We also offer vast varieties of accessories and foot care products. We request you to check out our stores for the latest in technology and Brands.
• CAN I BUY BATA PRODUCT ONLINE?
Yes. Keeping in mind the importance ease of shopping online, we have launched our new and updated website, where the consumer can not only view our catalogue but also make a purchase. In Addition to this, the website aims to be a window to the company and to essentially dispense information about the company, its products and stores to consumers.
HOW OFTEN DO NEW PRODUCTS ARRIVE IN THE STORES?
New products arrive to the stores almost every week. We launch two collections every year, for Spring-Summer, Eid-Ul-Fitr/Azha and Fall-Winter. Product launches are spaced out to bring to our customers, new styles and fresh products throughout the season.
• HOW DO I ADDRESS A QUALITY PROBLEM WITH A SHOE?
If you encounter any problem with our product, please refer to the store of purchase with the original cash memo. The store manager would be able to assist you.
• CAN I FIND THE SAME COLLECTION ON THE SITE AND IN STORE?
The collection on our site is only one small part of choices offered in our stores. To know our selection of products better, we recommend you to visit our stores. You will find the best offers, and benefit from time-to-time promotions. To find the Bata store nearest to your premise, please proceed to the store locator.
• HOW CAN I FIND OUT IF A CERTAIN BRAND IS AVAILABLE IN THE STORE?
The Collections section offers a separate segment for Brands and Signature projects. You shall be able to view the list of stores retailing the stated brand.
• DOES BATA OFFER FACILITY FOR SHOE REPAIR?
We do not offer such a facility for the time being.
• IS SPECIALIZED FOOTWEAR FOR MEDICAL PROBLEMS AVAILABLE IN BATA STORES?
As of now, we do not have specialized footwear for specific medical concerns in our retail stores. However it shall be a privilege to be of help to you. We would be delighted to hear from you and assure you that we will try our best to address your concerns. Please contact us vie email through our customer care department.